Refund Policy

Scope

This policy applies to paid consultations and cohort seats booked with Automatedsecure after a written confirmation and invoice. The website itself does not process payments.

Eligibility

Refunds are available when you cancel within the timeframes below and the service has not been substantially delivered. “Substantially delivered” means the live session has begun or more than half of cohort modules have been unlocked for you.

Timeframe

• Orientation Call or Agreement Deep Dive: full refund if cancelled at least 48 hours before the scheduled start.
• Cohort programs (including Ausbildungsvertrag Clarity): full refund if cancelled at least 14 days before the first live session; 50% refund between 13 and 7 days before; no refund within 6 days except as noted under exceptions.
• Training Desk Retainer: unused sessions in the current quarter may be refunded pro rata if cancelled within the first 10 days of the quarter and no session has been held.

Partial refunds

If Automatedsecure reschedules a session more than twice for our own reasons, you may choose a partial refund for the affected fee or a free rebooking. If you attend part of a cohort and then withdraw for documented medical reasons, we may offer a partial credit toward a later cohort at our discretion.

Non-refundable items

• Completed live sessions
• Third-party venue fees already incurred for on-site workshops (disclosed in advance)
• Administrative bank charges on international wires when a refund is otherwise due (we refund the net fee received)

Refund process

Email info@automatedsecure.digital with your invoice number, booking date, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are issued to the original payment method within 14 business days of approval. If that method is unavailable, we will arrange a bank transfer to an account in your name.

Cancellation by Automatedsecure

If we cancel a session or cohort permanently, you receive a full refund of amounts paid for the cancelled service, or a transfer to a new date if you prefer.

Exceptions

Mandatory consumer cooling-off rights that apply to distance contracts remain unaffected where they legally apply. Nothing in this policy limits rights you cannot waive under German law.

Contact for refund requests

info@automatedsecure.digital · 089 59 24 61 · Street: Landsberger Allee 53; City: Munchen; State/province/area: Freistaat Bayern; Zip code: 80530; Country: Germany